.chat-toggle {
    position: fixed; bottom: 32px; right: 32px; z-index: 9000;
    width: 64px; height: 64px; border-radius: 50%;
    background: linear-gradient(135deg, var(--navy-mid), var(--navy));
    border: 3px solid var(--gold); cursor: pointer;
    display: flex; align-items: center; justify-content: center;
    box-shadow: 0 8px 32px rgba(232,160,32,0.35);
    transition: all 0.25s; font-size: 26px;
  }
  .chat-toggle:hover { transform: scale(1.08); box-shadow: 0 12px 40px rgba(232,160,32,0.50); }
  .chat-pulse {
    position: absolute; top: -4px; right: -4px;
    width: 16px; height: 16px; border-radius: 50%; background: var(--gold);
    border: 2px solid var(--cream);
    animation: pulse-ring 2s infinite;
  }
  @keyframes pulse-ring {
    0% { transform: scale(1); opacity: 1; }
    50% { transform: scale(1.3); opacity: 0.7; }
    100% { transform: scale(1); opacity: 1; }
  }

  .chat-window {
    position: fixed; bottom: 110px; right: 32px; z-index: 9000;
    width: 380px; max-width: calc(100vw - 40px);
    background: var(--white); border-radius: 20px;
    box-shadow: 0 20px 80px rgba(11,31,58,0.25);
    border: 1px solid var(--border);
    display: flex; flex-direction: column;
    max-height: 560px; min-height: 400px;
    transition: all 0.3s; transform-origin: bottom right;
    overflow: hidden;
  }
  .chat-window.hidden { opacity: 0; pointer-events: none; transform: scale(0.92) translateY(10px); }

  .chat-header {
    background: var(--navy); padding: 18px 20px;
    display: flex; align-items: center; gap: 12px;
    flex-shrink: 0;
  }
  .chat-avatar {
    width: 40px; height: 40px; border-radius: 50%;
    background: linear-gradient(135deg, var(--gold), var(--gold-light));
    display: flex; align-items: center; justify-content: center;
    font-family: var(--font-head); font-weight: 700; font-size: 16px; color: var(--navy);
    flex-shrink: 0;
  }
  .chat-header-info { flex: 1; }
  .chat-header-name { font-weight: 700; font-size: 15px; color: var(--white); }
  .chat-header-status { font-size: 12px; color: var(--gold-light); display: flex; align-items: center; gap: 5px; }
  .chat-header-status-dot { width: 6px; height: 6px; border-radius: 50%; background: var(--gold-light); }
  .chat-close { background: none; border: none; cursor: pointer; color: rgba(255,255,255,0.5); font-size: 20px; padding: 4px; transition: color 0.2s; }
  .chat-close:hover { color: var(--white); }

  .chat-messages {
    flex: 1; overflow-y: auto; padding: 20px;
    display: flex; flex-direction: column; gap: 14px;
    background: #f5f8fb;
  }
  .chat-messages::-webkit-scrollbar { width: 4px; }
  .chat-messages::-webkit-scrollbar-track { background: transparent; }
  .chat-messages::-webkit-scrollbar-thumb { background: var(--border); border-radius: 4px; }

  .msg { display: flex; gap: 10px; max-width: 88%; }
  .msg.user { align-self: flex-end; flex-direction: row-reverse; }
  .msg-avatar {
    width: 28px; height: 28px; border-radius: 50%;
    background: var(--navy); display: flex; align-items: center; justify-content: center;
    font-size: 13px; color: var(--gold-light); font-weight: 700; flex-shrink: 0;
    margin-top: 2px;
  }
  .msg.user .msg-avatar { background: var(--navy); }
  .msg-bubble {
    background: var(--white); border-radius: 16px 16px 16px 4px;
    padding: 12px 16px; font-size: 14px; line-height: 1.55; color: var(--text-dark);
    border: 1px solid var(--border); box-shadow: 0 1px 4px rgba(0,0,0,0.05);
  }
  .msg.user .msg-bubble {
    background: var(--navy); color: var(--white); border: none;
    border-radius: 16px 16px 4px 16px;
  }

  .chat-quick-btns {
    padding: 12px 16px; display: flex; gap: 8px; flex-wrap: wrap;
    border-top: 1px solid var(--border); background: var(--white);
    flex-shrink: 0;
  }
  .quick-btn {
    background: var(--cream); border: 1px solid var(--border);
    color: var(--gold); font-size: 12px; font-weight: 600;
    padding: 7px 14px; border-radius: 20px; cursor: pointer;
    transition: all 0.2s; white-space: nowrap;
  }
  .quick-btn:hover { background: var(--navy); color: var(--white); border-color: var(--gold); }

  .chat-input-row {
    padding: 14px 16px; border-top: 1px solid var(--border);
    display: flex; gap: 10px; align-items: center;
    background: var(--white); flex-shrink: 0;
  }
  .chat-input {
    flex: 1; border: 1px solid var(--border); border-radius: 24px;
    padding: 10px 18px; font-family: var(--font-body); font-size: 14px;
    color: var(--text-dark); background: var(--cream); outline: none;
    transition: border-color 0.2s;
  }
  .chat-input:focus { border-color: var(--gold); }
  .chat-send {
    width: 40px; height: 40px; border-radius: 50%;
    background: var(--navy); border: none; cursor: pointer;
    display: flex; align-items: center; justify-content: center;
    font-size: 16px; color: var(--white); transition: all 0.2s; flex-shrink: 0;
  }
  .chat-send:hover { background: var(--gold-light); transform: scale(1.08); }

  .typing-indicator {
    display: flex; gap: 4px; align-items: center; padding: 8px 0;
  }
  .typing-dot {
    width: 6px; height: 6px; border-radius: 50%; background: var(--text-light);
    animation: typing 1.4s infinite;
  }
  .typing-dot:nth-child(2) { animation-delay: 0.2s; }
  .typing-dot:nth-child(3) { animation-delay: 0.4s; }
  @keyframes typing { 0%,80%,100% { transform: scale(1); opacity: 0.4; } 40% { transform: scale(1.3); opacity: 1; } }
  .quick-btn.on { background: var(--navy); color: var(--white); border-color: var(--gold); }
  a.quick-btn { text-decoration: none; display: inline-block; }
  .chat-quick-btns { flex-wrap: wrap; }